Refund Policy

At Panjetan Alam, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within 14 days of receiving your order.

  • The item must be unused, in its original condition, and in the original packaging.

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

2. Refunds

  • Once we receive and inspect your return, we will notify you of the status.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will either send a replacement or issue a full refund, depending on the situation.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized products

  • Clearance or sale items

  • Items damaged due to misuse or mishandling

5. How to Initiate a Return

To start a return or refund request, contact us at:

📧 [Insert Your Support Email]
Please include your order number and reason for return.